The SquareBounce is a versatile and rugged lighting control tool designed for professional photographers and cinematographers who require quick setup and mobility in the field.
Frequently Asked Questions
Let us be the first to say that no one tool in photography can totally replace another, however, the SquareBounce does offer five main advantages:
1. Due to the SquareBounce’s specially reinforced flat umbrella structure, the sturdiness of the reflective surface is drastically improved.
2. Holding the SquareBounce by its handle allows for a more comfortable posture reducing muscle strain and fatigue. It also allows you to face where you're going while moving along with the subject.
3. SquareBounce reflectors double as shelter for talents and equipment in the field.
4. Just like a rain umbrella, the SquareBounce is easy to open and close eliminating the need to twist and fold in unnatural ways to be put away.
5. The SquareBounce can be mounted directly onto industry standard grip stand without additional accessories. The stem diameter is precisely 5/8" (same as a standard grip arm.)
6. SquareBounce Reflectors can be placed down on the ground when not being used and can be used as a 'low-angle bounce' in this position. The reflective surfaces are kept off the ground away from dirt in this position.
The All-New SquareBounce Reflector is many times stronger than our previous versions. Constructed with heavy-duty materials and custom made mechanical components, our reflectors can stand up to strong winds when used outdoors. However, please use caution in stormy weather as we do not recommend bouncing light or using them as shelter in extreme weather conditions.
Yes, the canopies are now easily interchangeable and reversible. All you need to do is unscrew the top ferrule cap, undo the velcro straps and swap out the fabric to suit your lighting needs.
First undo the bundle strap and make sure the fabric is not stuck together. Then point reflector upwards or downwards while opening and closing. This method allows joints and mechanisms to glide along stem smoothly minimizing wear and tear from repeated use.
The neoprene canopies are treated with a polyurethane water resistant coating. Just use a towel with gentle dish soap to wipe away dirt. Air dry the reflector by leaving it open on the ground before folding it away in carrying case.
Items will be shipped within 2-3 business days of order confirmation.
There is a ninety days limited warranty on the All-New SquareBounce Lighting Reflector. Your product is warranted against defects in materials and workmanship for a period of ninety days from date of original purchase. If defects arises during the Warranty Period, we will repair the product at no charge, refund or exhange the product. This warranty excludes damages resulting from abuse, accident, modifications or other cases that are not defects in materials and workmanship.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact using our contact page.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message via our contact page and we will reply with further instructions.
To return your product, please begin by sending us a message via our contact page and we will reply promptly with instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We currently only sell direct to customers from our online store. If retail distribution becomes available you will be the first to know. Sign up for our newsletter and stay in touch.